Robotics viability and applicability

Challenge

The engagement objectives included:

• Increase members satisfaction by eliminating repetitive manual data entry tasks, & reducing processing delays.
• Reduce unit and overall time & operations expenses.
• Viability and applicability of Robotics.

Solution

Design bots to manage shortlist of 10 processes – ranging from issuance to surrenders – and build reusable components that could be extended to multiple systems for end-to-end efficiency.

Results

• 70% faster turnaround time.
• 67% operational efficiency increase.
• Reducing cost by 64% decrease in number of FTEs.
• 100% accuracy in transactions processed by bots.