Significant time reduction to handle business processes

Challenge

Want to significantly reduce the amount of time it took the agents to handle its manual account activation, banking account statement reconciliation process, loan origination.

Solution

Business Process Discovery, map the as-is-processes, design the to-be processes & automate the new end-to –end processes with bots.

• Designed high level automation roadmap.
• Define roadmap for RPA operating model / governance.

Results

• 100% accuracy in transactions processes by the bots.
• 99% reduction in human effort.
• 94% reduction in average handling time.